Complaints and Suggestions | Portal Institucional del CTMAS

Send us your request for information, suggestion, complaint, or claim about the Transport Consortium or our website through our contact form.

The suggestion or complaint made will not, under any circumstances, be considered as an administrative appeal, administrative claim, or claim for financial responsibility, nor will it stop the deadlines established by current regulations to file them.

First Name

First Surname

Second Surname

NIF (Tax Identification Number)

Address

Town/City

Postal Code

Phone

E-mail

Subject

Type of Subject

Operator

Line

Stop

Bus

Date and Time of the Event

Card Number (99 999999 99)

Driver

License Plate

Statement (Max. 500 characters)

Request (Max. 500 characters)

I have read and accept the Data Protection Policy.

The personal data that you provide us in this form will be incorporated into our files for processing, with the purpose of managing, processing and responding to the queries, complaints or claims that you send us. The collected data will be stored under confidentiality and the legally established security measures and may be transferred to companies in the transport sector for the purpose of clarifying the terms of the complaint, grievance, or suggestion. Except for this exception, your data will not be transferred to third parties. The omission of information in the required fields (*) could lead to the inability to respond to your request.

You may exercise the rights of access, cancellation, opposition or rectification, personally at our Human Resources department or through written communication, accompanied by a copy of your national identity document, addressed to Metropolitan Transport Consortium, Seville Area, Avda. Cristo de la Expiración, 2 - 41002 Sevilla.