What are the quality commitments of the service?
- Ensure telephone service coverage at a level not less than 93%, so that at least this percentage of incoming calls are answered during the entire operating hours of the service.
- Achieve user waiting times of less than 20 seconds in 85% of cases and in no more than 1% of cases more than 30 seconds.
- Not exceed 3% in the call abandonment rate.
- Effectively resolve user demands regarding the services provided.
- Convey to the user the purpose of being at their service.
- Consolidate the customer-oriented culture in their dealings with the Consortia.
- Gain users' trust in the service. Increase the number of service users.
Quality Reports
Choose the report you wish to consult (since December 2006):